1. General information
Good Habit Company ApS
Grønnegade 1
1107 Copenhagen, Denmark
CVR: 43301209
Phone: +45 28 55 85 88
Email:hello@good-habit.co
2. Terms of service
These terms of service apply to the website www.good-habit.co, the products, and subscription services offered through the website. By using the website or signing up for a subscription, you agree to these terms and conditions.
3. Shipping policy
Order Cut-off Time: Orders placed before 2:00 PM are shipped the same day (excluding weekends and public holidays). Orders after 2:00 PM are shipped the next working day.
Delivery Time: Packages typically arrive within 1-3 business days. Delivery times may be extended on public holidays.
Delivery Services: Packages are delivered by DAO and to your home address unless stated otherwise in your order.
Rescheduling & Safe Drop: You may reschedule deliveries or request delivery to a specific location at your residence. However, delivery to an unmonitored location is at your own risk.
Email Notifications: You will receive an email when your package is dispatched.
4. Return and refund policy
Right of Withdrawal
You have a 14-day right of withdrawal, beginning from the day you receive your package. If you ordered multiple items delivered at different times, the cancellation period starts when the final item is received.
To withdraw, send an email to hello@good-habit.co. Simply refusing delivery without notifying us does not constitute valid withdrawal.
Return Process
Once you notify us of the withdrawal, you have 14 days to return the item(s). You are responsible for return shipping costs, and we recommend returning the product in its original packaging to avoid value depreciation.
Refunds
Refunds are processed within 14 days of receiving the returned items. The refund will be issued using the same payment method as the original purchase. We may reduce the refund if the product has been used in ways that diminish its value.
5. Purchases, subscriptions and cancellation
At Good Habit Company you can either make a one-time purchase or sign up for a subscription with recurring deliveries.
One-time purchases
A one-time purchase is a single order with no ongoing commitment. Payment is charged when the order is processed. You may cancel an order until it has been shipped from our warehouse by contacting us at [email]. Once an order has shipped, our right of withdrawal applies, see section [x].
Subscriptions
If you choose a subscription, you also accept our subscription terms. The subscription renews automatically at the interval you have selected, and payment is charged each time a shipment is processed. You can adjust the delivery schedule, skip a delivery, pause or cancel your subscription at any time through your user profile at www.good-habit.co.
Cancelling a subscription
There is no minimum term. Cancellation must be made at least 24 hours before the next shipment is processed. Shipments that have already been processed cannot be cancelled but are covered by the right of withdrawal.
6. Privacy policy
Good Habit Company ApS is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal data.
Collection of Personal Data
We collect personal information such as your name, email, phone number, address, and payment information when you visit our website, create an account, place an order, or communicate with us.
Use of Data
We use your personal data to fulfill orders, deliver products, and send communications about new offers and products. You may opt out of marketing communications at any time.
Data Protection
We implement security measures to safeguard your data from unauthorized access or disclosure. We only share your data with third parties if necessary for order fulfillment or legal compliance.
Data Retention
Your data is stored for up to five years after your last purchase to comply with legal requirements. Data used for marketing purposes is stored until you withdraw consent, with a retention period of two years for legal documentation of consent.
Use of Microsoft Clarity
We use Microsoft Clarity to better understand how users interact with our website, by collecting data such as clicks, scrolls, mouse movements, and the pages visited. Clarity also collects basic technical data about your device and browser.
Microsoft automatically masks or omits sensitive data (for example, credit card numbers, passwords, or personal identity information) so that it cannot be linked to a specific individual. For full details on Microsoft’s data processing practices and privacy protections, see Microsoft’s official documentation: Microsoft Clarity Privacy Disclosure.
By using this site, you consent to the processing of data about you by Microsoft as described above.
7. Cookie policy
What Are Cookies?
Cookies are small text files that are stored on your device when visiting our website. These files help us recognize you, remember your preferences, and improve your experience on the site. Cookies do not contain harmful code like viruses.
Types of Cookies We Use
Necessary Cookies: These are required for basic website functionality, such as remembering your login status.
Analytics Cookies: We use Google Analytics to analyze how users interact with the website. This helps us improve the website’s functionality and user experience. Google Analytics collects data such as your IP address, location, and how you interact with our website. You can read more about Google’s privacy policy here.
Targeting Cookies: We collect information to deliver relevant advertising based on your preferences and browsing history. This includes showing ads on other websites based on your interaction with our site.
Third-Party Cookies
We use several third-party cookies to enable key functions on our site. These cookies are placed by external services that provide us with various functionalities (like payments or hosting). Below is a list of third-party cookies we use:
Stripe:
- __stripe_sid: Used for processing payments securely.
- __stripe_mid: Ensures safe checkout.
Shopify:
- _landing_page: Tracks landing pages for optimization.
- _orig_referrer: Tracks referrer for analysis.
- secure_customer_sig: Used for secure checkout and customer account functions.
- cart_currency: Ensures the correct currency is displayed during checkout.
- _y and _shopify_y: Analytics cookies for internal site usage.
Analytics / Session Recording
In addition to Google Analytics, we use Microsoft Clarity to record user sessions and collect aggregated interaction data (clicks, scrolls, heatmaps). This helps us improve site layout, usability, and conversion flows.
Microsoft Clarity may use cookies or browser storage to maintain state and session information. You may disable these cookies or scripts via your browser settings, though doing so may reduce the functionality or usefulness of certain features on our site.
Managing Cookies
You can delete or block cookies at any time by adjusting your browser settings. However, please note that blocking cookies may negatively impact your experience on our website, and some features may not function properly.
Consent
By using our website, you consent to the use of cookies. If you choose to withdraw consent, you can do so by clearing your browser cookies and revisiting the website. You will be asked to provide consent again for any cookies.
8. Changes to terms and prices
Good Habit Company reserves the right to update these terms at any time. You will be notified of any changes via email or SMS. If the changes are advantageous to you, notification may not be provided.
9. Complaints
If you have a complaint regarding your purchase, contact us at hello@good-habit.co. If we cannot resolve the issue, you may file a complaint with:
Center for Complaint Resolution
Toldboden 2
8800 Viborg, Denmark
www.naevneneshus.dk
EU customers can also use the EU Commission’s complaint portal: https://ec.europa.eu/odr