Refund policy

Withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to hello@good-habit.co

You cannot cancel the purchase by refusing to receive the item without at the same time notifying us of cancellation in due time.

Cancellation of part of the purchase

If you have bought several items from us, you have the option of sending one or more items back, even if they were purchased in one order.

Please note that you will not get the shipping costs back if you regret part of your purchase.

No right of withdrawal

These agreements cannot be cancelled:

Delivery of goods which can be assumed to deteriorate or become obsolete quickly.

Delivery of sealed goods which for health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery. 

Return

Once you have informed us that you want to cancel your purchase, you have 14 days to send the item back to us.

You can return unopened packages to us through these steps

Send the package via your local postal service.

The money is refunded automatically within 14 days after you have exercised your right of withdrawal The shipping costs for the return are deducted from the value of the package upon arrival at the warehouse. You are responsible for the costs if damage occurs during transport.

Condition of the item when you return it

If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item and in some cases it may mean you can only get back the shipping costs.

We recommend that you send the item back in the original packaging.

If the original packaging is missing, this may lead to a decrease in the value of the item.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you no later than 14 days from the day on which we have received your message that you want to cancel the agreement.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

Items must be sent to:

Good Habit Company ApS

Nørrebrogade 106

2200 Copenhagen N

Denmark

We only receive packages that are sent directly to the address.